Support
One address for everything: support@southeastmilitaryequipment.com
We aim to reply within one business day. There is no phone queue and no ticket portal to learn — a plain email reaches a person.
I cannot sign in
There is no self-service password reset. This product sends no automated email, so there is no reset link to click — a person does it instead. (Notices we owe you under the terms, such as a price change, are sent by a person too.)
Email us from the address on the account and we will reset it and send you a new temporary password. Change it once you are in.
If you cannot remember which address you signed up with, tell us what you can — an organisation, a phone number, roughly when — and we will look.
If your account is locked rather than forgotten: repeated failed sign-ins throttle an account for a while. Wait fifteen minutes and try again, or write to us if you would rather not wait.
I cannot open a manual I think I paid for
If you have just signed up and your library is empty, that is correct. Registering creates the account; it does not grant any manual. Subscribe to what you need, or email us if you are buying another way.
Access is granted per manual and per maintenance level, so it is possible to hold a subscription and still not have the level you need. Check the Subscriptions page first — it lists what your account actually holds. If it looks wrong, email us with the manual and what you expected, and we will fix it or refund it.
Something in the manual looks wrong
Use the Report a problem link in the top bar while you are on the page in question. It records which page you were on, which saves you describing it, and it reaches the same queue we work from.
Worth knowing: we host this content but do not author it. A genuine error in the source material is something we can flag and route upstream, but not rewrite.
Billing, in plain English
- Subscriptions renew automatically until you cancel.
- Cancel any time, yourself, from the Subscriptions page. You keep access to the end of the period you have already paid for.
- Not happy? Tell us within 14 days of your first charge for a product and we refund it in full, no reason needed.
- Renewal charges are not refundable, but you can always cancel before the next one.
- Need several technicians on it, or an invoice rather than a card? Email us.
The full wording is in the Terms of Service.
The Diagnostic Assistant
It is a separate purchase from the manuals, and what it can answer from is what you have bought. If it says it cannot help with a platform you believe you have access to, email us — that is usually a mapping we need to correct at our end.
Read the pages it cites. The citation is the authority; the summary above it is a pointer to the page, and it can be wrong.
What it runs on
A current version of Chrome, Edge, Firefox or Safari, on a desktop, laptop or tablet. No plugin, no Java, no Flash Player, nothing to install.
Interactive schematics are the heaviest thing here and some are very large scanned drawings — on a slow connection they take a while to appear. If one will not paint at all, report it with the Report a problem link and tell us the browser and device; that is the fastest way to get it looked at.
Privacy and data requests
To get a copy of your data, correct it, or have it deleted, email the same address. See the Privacy Policy for what we hold and the two things we have to keep.